This page explains how cancellations and refunds work for Michi to Japan subscriptions.
Payments are non-refundable except where required by applicable law, and except for the 14-day refund for members in the European Union and the United Kingdom described below.
Changing your plan
- Changing to a bigger plan starts right away. You pay only the difference for the rest of your current billing period.
- Changing to a smaller plan starts from your next monthly renewal. Your price stays the same for the rest of the month.
- No refund or credit is given when you change to a smaller plan.
Michi Private Course
- Michi Private Course is paid once (¥358,000, tax included) and does not renew.
- Refunds and cancellations follow applicable law. Except where a refund is required by applicable law, payments are non-refundable after the program materials or services have been made available.
- You can cancel or move a private lesson on your page up to 1 day before it. A request made within 1 day of the lesson is not accepted: the lesson counts as used, and no refund or replacement lesson is given.
Cancelling your subscription
- Cancelling prevents future renewal charges.
- Your subscription remains active until the end of your current paid billing period.
- Access to the paid app ends at the end of your current paid billing period.
- You will not be charged for the next billing period.
Closing your account
- You can close your account at the bottom of your Account page.
- Your subscription will not renew, and you keep access until the end of the period you have already paid for.
- Your data is kept for one more month. If you come back within that month, everything is still there.
- After that month, your data is deleted. See our Privacy Policy.
Refunds
Cancelling does not automatically create a refund for the current or any previous billing period. Because you keep access until the end of the period you have paid for, the period you have already paid for is not refunded on cancellation.
Members in the European Union and the United Kingdom: 14-day refund
If you live in the European Union or the United Kingdom, you may ask for a refund within 14 days of your first subscription payment.
- Email michinihongokyoshitsu@gmail.com within those 14 days, from the email address of your account. You do not need to give a reason.
- Michi will confirm by email and refund what you paid to the card you paid with.
- Your access and your subscription end when the refund is made.
Group sessions and private lessons
- Group sessions can be cancelled at any time before they start.
- A private lesson can be cancelled or moved up to 24 hours before it starts. If you cancel or move it less than 24 hours before it starts, it still counts as one of your 4 private lessons for that month. Private lessons that were not used are not refunded.
- If Michi cancels a session, Michi will set a new date and tell you in the app and by email.
Your legal rights
This policy does not waive any mandatory consumer rights you have under applicable law. If the law where you live gives you a right to a refund, that right is not affected.
Managing your subscription
You can change your plan and cancel from your Account page. Billing is processed by Stripe.
Contact
Questions about billing or refunds: michinihongokyoshitsu@gmail.com